Refund & Cancellation Policy

Before purchasing

Check the plan’s duration, features, final price and any offer conditions shown in the app. Birm Infotech handles billing enquiries at [email protected] or +91 88540 85408.

Billing issues and refund requests

Email your registered contact, library code if known, transaction/payment reference, payment date, amount and reason. Never send full card numbers, passwords or OTPs. We verify the transaction and review failed activation, duplicate charges and other billing complaints individually.

There is no automatic refund promise on this website. Any applicable eligibility, amount and processing time will be explained after transaction review, subject to applicable consumer rights and the payment provider’s procedures.

Cancellation and expiry

You may stop purchasing renewals. If a recurring payment mandate exists, cancel it through the applicable payment provider or contact us for help. Current prepaid access normally remains active until its stated expiry unless you request full account deletion or the account is restricted for misuse.

Account deletion

Account deletion and refund requests are separate. Use Delete Account & Data for privacy requests; include billing concerns separately if needed.